Privacy Policy

1. Who We Are

 

Pink Unicorn Glam Lounge is a privately owned beauty salon based in Waddington, Lincolnshire, United Kingdom.

Business owner and data controller: Monica Barbara Costa de Lima Moreira, trading as Pink Unicorn Glam Lounge.

Business type: Sole Trader

Location: Waddington, Lincolnshire, UK

Email: pinkunicornglamlounge@gmail.com

Website: www.pinkunicornglamlounge.co.uk

If you have questions about your personal information or this Privacy Policy, please contact us using the email address above.

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2. Information We Collect

 

Depending on the services you request and how you interact with our business, we may collect the following information:

Personal and contact information:

• Full name

• Email address

• Telephone number

• Appointment and booking details

• Treatment preferences

• Communications and enquiries

Treatment and consultation information:

• Relevant medical history

• Allergies, medications and contraindications

• Skin and hair information relevant to treatment suitability

• Patch-test results

• Treatment records and consultation notes

• Signed treatment consent forms

• Treatment photographs, where applicable

Booking and payment information:

• Treatments booked or purchased

• Appointment history

• Payment amounts and transaction records

• Deposits, refunds and outstanding balances

Payments may be processed through secure third-party payment providers. We do not normally have access to your full payment card details.

Website and social media information:

When you visit our website or interact with our Facebook and Instagram pages or advertisements, we may receive information such as your enquiry details, communication preferences and information collected through cookies and similar technologies.

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4. How We Use Your Information

 

We use your personal information to:

• Respond to enquiries and provide treatment information.

• Arrange consultations, appointments and patch tests.

• Assess your suitability for treatments.

• Deliver treatments safely and professionally.

• Maintain accurate treatment and consent records.

• Manage appointment schedules, deposits and payments.

• Send booking confirmations, reminders and relevant aftercare information.

• Respond to feedback, questions or complaints.

• Meet our legal, tax, accounting and insurance obligations.

• Send marketing communications where legally permitted.

• Maintain and improve our website and customer experience.

We only use your information where we have an appropriate lawful basis.

These may include:

Contract: To provide treatments and manage bookings or to take steps requested by you before purchasing a service.

Legal obligation: To comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests: To respond to enquiries, maintain business records, manage our services and protect our business, where these interests are not overridden by your rights.

Consent: Where legally required, including certain marketing activities, photographs used for promotion and processing health information where we rely on explicit consent.

You may withdraw consent at any time. This will not affect processing that was lawful before withdrawal.

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5. Medical Information and Treatment Records

 

Some treatments, particularly laser hair reduction, waxing and other beauty procedures, require us to collect relevant health information to assess suitability and reduce treatment risks.

Health information is treated as special category personal data under UK GDPR and receives additional protection.

Where we rely on explicit consent to process your health information, we will obtain that consent separately and clearly explain its purpose.

We collect only the health information reasonably necessary for treatment suitability, safety and record-keeping.

Consultation and consent documents may be stored securely in paper form at the salon, with appropriate measures to protect confidentiality and prevent unauthorised access.

Medical information is not used for unrelated marketing without an appropriate lawful basis and any required additional consent.

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6. Facebook and Instagram Laser Enquiries

 

Pink Unicorn Glam Lounge may advertise services and promotional offers, including The Smooth Move, through Facebook and Instagram.

If you complete one of our advertising enquiry forms, we may receive:

• Your name

• Email address

• Telephone number

• Preferred treatment area

• Answers to questions about your interest in our services

We use this information to respond to your enquiry, provide information about available treatments and help arrange a consultation or patch test.

Completing an enquiry form does not commit you to purchasing a treatment.

We will not automatically subscribe you to unrelated marketing communications simply because you submitted an enquiry.

Your information may also be processed by Meta in accordance with its own privacy policies and terms.

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7. Marketing Communications

 

We may occasionally contact you about special offers, new treatments, promotions and updates from Pink Unicorn Glam Lounge.

We will only send direct marketing communications where we have an appropriate legal basis and comply with applicable electronic marketing rules.

This may include your consent or, where permitted, the existing-customer marketing exception.

You can opt out of promotional communications at any time by:

• Using the unsubscribe option in a marketing email.

• Replying with a request to stop receiving marketing.

• Contacting pinkunicornglamlounge@gmail.com.

Opting out of marketing will not prevent us from contacting you about existing appointments, payments or important treatment information.

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8. Photographs, Testimonials and Social Media

 

We may take photographs to document treatments or demonstrate results.

Where photographs are needed for treatment records, we will explain how they are used and stored.

We will request separate permission before using identifiable client photographs, testimonials or other personal information for promotional purposes where consent is required.

You may withdraw consent for future promotional use by contacting us.

We will take reasonable steps to stop further use following withdrawal, although material already distributed or published by third parties may not always be fully retrievable.

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9. Sharing Your Information

 

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

• Wix: Website hosting, booking management, enquiry forms and related services.

• Meta: Facebook and Instagram advertising and lead-generation services.

• Google: Business email, calendar and related services.

• Payment providers: Secure payment processing and financial transactions.

• Professional advisers: Accountants, insurers or legal advisers where necessary.

• Relevant authorities: Where disclosure is legally required.

We do not sell your personal information.

Service providers are expected to handle relevant information securely and in accordance with applicable data protection obligations.

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10. International Data Transfers

 

Some third-party service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we take appropriate steps to ensure the information receives legally required protection.

These may include reliance on applicable UK adequacy regulations or appropriate contractual safeguards, where required.

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11. How We Protect Your Information

 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.

These measures include, where appropriate:

• Secure management of digital accounts and booking systems.

• Restricted access to personal and treatment information.

• Secure handling and storage of paper consultation records.

• Appropriate protection of payment information.

• Careful handling of confidential client communications.

No system can guarantee absolute security, but protecting client information is an important part of how we operate.

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12. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention depends on the type of information and any applicable legal, professional, insurance or accounting requirements.

For example:

• Booking and transaction records: Retained as necessary to meet applicable accounting, tax and legal requirements.

• Treatment and consultation records: Retained for periods appropriate to treatment safety, professional responsibilities, insurance requirements and potential legal claims.

• Enquiry information: Retained while necessary to respond to your enquiry and for a reasonable follow-up period, unless a further lawful reason for retention applies.

• Marketing preferences: Retained while relevant, including information necessary to respect opt-out requests.

• Promotional photographs: Retained and used according to the permissions given and any applicable legal requirements.

When information is no longer required, we securely delete, destroy or anonymise it as appropriate.

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13. Your Data Protection Rights

 

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information in certain circumstances.

• Request restrictions on how your information is processed.

• Object to certain processing, including direct marketing.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

To exercise your rights, please email:

pinkunicornglamlounge@gmail.com

We will respond in accordance with applicable data protection requirements, normally within one calendar month, subject to permitted extensions or exceptions.

If you are unhappy with how your information has been handled, you can complain to the Information Commissioner's Office (ICO).

ICO website: www.ico.org.uk

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14. Cookies and Website Analytics

 

Our website may use cookies and similar technologies to:

• Enable essential website functions.

• Support appointment booking.

• Remember relevant website preferences.

• Understand website performance.

• Support analytics or advertising activities where enabled.

Non-essential cookies will be used only where the appropriate consent requirements have been met.

You can manage relevant preferences through our website's cookie controls or your browser settings

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15. Children's Personal Information

 

Where we provide services to children or young people, we take additional care when collecting and handling their personal information.

Where required, we obtain appropriate consent or authorisation from a parent or legal guardian and collect only information necessary to provide the requested service safely.

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16. Third-Party Websites

 

Our website may contain links to external websites, booking services and social media platforms.

These third parties have their own privacy policies and data protection practices.

We encourage you to review their policies before providing personal information through their services.

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17. Changes to This Privacy Policy

 

We may update this Privacy Policy to reflect changes in our treatments, business practices, technology or legal requirements.

Any updated version will be published on our website with a revised date.

We encourage clients to review this page periodically.

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Pink Unicorn Glam Lounge

Private, welcoming and inclusive beauty treatments in Waddington, Lincolnshire.

Owner and data controller: Monica Barbara Costa de Lima Moreira

Email: pinkunicornglamlounge@gmail.com

Website: www.pinkunicornglamlounge.co.uk

Last updated: 21 October 2026